Ask away

Simply put, choose someone you like and trust.

It goes without saying that you’ve got to like the look of the photographs, but what is just as (if not more) important is how well you get on with your photographer. The best photographer can still have the wrong type of couple.

Considering 90% of people don’t like having their photograph taken, it’s very important that you feel comfortable and relaxed.

Choosing a photographer you feel comfortable with is the most important thing to choose.

You’ll get the best photographs when you feel most comfortable in them. That’s why our couples love their photographs.

Plus, if you get on well with your photographer, that will translate through to your guests and they’ll also feel relaxed around your photographer.

Relaxed guests make for more natural photographs.

The value is in the little things.

The first thing to remember is this… it’s not about the photographs. (You’re thinking “What?!)

Consider this, any photographer can offer you photographs, but will they be good photographs? Will they make you happy?

Imagine going on your honeymoon, do you plan on flying Ryan Air to Benidorm or are you thinking Emirates to Bali? Both get you from A to B, but I’m assuming you’d be thinking the latter.

That’s because, just like your honeymoon isn’t just about a flight seat from A to B, your wedding photography isn’t just about photographs. It’s about the experience.

We provide an incredible customer experience, backed up by the fact that we won an award for Customer Service. That’s where the value is.

There’s a reason our couples describe us as “more than just photographers”. It’s the little things you don’t expect that make us different.

We’re afraid not.

We do need to take a retainer to secure your date, but we offer several payment options including the option to pay monthly, so your first payment may not be as much as you think.

Your payment shows your intention for booking us, so it’s a commitment to each other. Please contact us to ask about your payment options.

Absolutely.

Some couples prefer to pay their balance off as soon as possible, this way the money doesn’t get spent elsewhere.

It’s entirely up to you.

Yes, that’s generally how it works.

Some of our couples pay monthly, so we simply spread your payments out over the months before your wedding date and you pay via standing order on the first of every month.

No, but kind of.

For a long time we used to provide a lovely USB box. Before that it was DVD. Now USB is on the way out we’ve made the decision to switch to providing your images through a sophisticated online gallery system.

You receive access to an exclusive, password protected online gallery to share your images out easily with family and friends.

You receive limited print usage rights, not the copyright.

Without going into the nitty gritty of copyright law, there’s a difference between copyright and print usage rights and unfortunately it can become quite confusing. We’ll explain what you can and can’t do.

You CAN print, share and post online images from your wedding. Your can share them with family and friends.

You CAN’T alter the images in any way. This includes re-editing the images or adding Instagram filters onto to photographs. Why would you want to? They’re already editing for you, and beside, why would you pay us for Instagram edits?

Also, you are not allowed to use your images for commercial use (to make money from them). So for example, you can’t use them to promote your own or another person’s business, such as a wedding supplier for example.

These permissions extend to your guests too.

It depends on the time of year.

In the quieter months, you could have them within a week or two. We’ve had them finished in a few days before. Busy periods could be 6-8 weeks.

The longest wait will generally be in September, October and November as we’ll have had busy months in July and August.

We send you a sneak peek and then keep you informed once your photographs are finished.

Yes, very much so.

All of our albums are custom designed, so after the wedding, you can come into our studio and pick the exact album that you want.

You can pick the size, type, style and the amount of images you want inside. You also choose which images you want inside using your online gallery.

We will design the album for you (based on the images you’ve chosen) and send you a proof over email to make any amendments you would like.

Once you’re happy, everything is ordered and typically arrives in 2-3 weeks.

We also offer an option where you can design and order your own album through our online gallery system.

They vary in cost because everything is custom made.

Albums vary in terms of size, page finish and cover choice, but the biggest variant is the number of pages.

The more photographs you pick, the more pages you need. The more pages you need, the more the album will cost.

Typically most couples spend between £400 and £500, but you can spend more or less if you wish (depending on your choices).

Yes, both in the studio and online.

We’d always recommend getting your hands on our wedding albums. After all, you’re going to hold your own to look through it, so the best way to choose one is to pick up and flick through our examples.

No, they have to come through us.

Venues are slightly different when it comes to using our images in their brochures or on their website.

In return for using our images, they must either take us on as a preferred supplier or pay us for the photographs. This is because they intend to make money off our images on a permanent basis.

It is our belief that if they love our images enough to use them to sell their venue, then it is our belief that they should like our work enough to recommend us to their clients.

Alternatively, they can pay us for the privilege of using our images. This also applies to other suppliers wishing to use our images for their marketing on a more permanent basis.

Yes, but there are rules.

You can provide your suppliers with images but they MUST be the images with our logo on.

Your suppliers MUST credit us and NOT cut out our watermark. If you are providing the images, it is your responsibility to inform the supplier of these rules.

Your suppliers can use the images on social media and on their website but our logo MUST remain in the image.

Venues can share our images on social media in a one off post, but they MUST use the watermarked versions and tag/link us accordingly.

If any of your suppliers wish to permanently use one or more of our images in their marketing strategy (for example, a brochure or permanently on a website) to advertise their business, they must contact us as this falls under a separate agreement between us and them (see below).